In the rapidly evolving healthcare landscape, leadership plays a pivotal role in shaping the future of patient care and community health. At the forefront of this transformation is the Managing Director of The Clinic Group, whose journey through the healthcare sector exemplifies dedication and resilience. With a commitment to improving health outcomes and a passion for empowering others, she has not only navigated the complexities of healthcare management but has also championed innovative practices that enhance service delivery. Eswatini Financial Times had a chat with the MD who reflected on her career, she shares insights into the values that guide her leadership, the challenges she has faced, and her vision for the future of healthcare in Eswatini.

Question: What inspired your entry into the healthcare sector, and what path led you to your current role as Managing Director of The Clinic Group?
Answer: My entry into the healthcare sector was driven by a desire to improve health outcomes in the country. Witnessing the struggles faced by individuals in accessing quality healthcare motivated me to pursue a career where I could help bridge that gap. I also acquired experience in medical claims during my tenure in the insurance sector.

Question: What does leadership mean to you, and how would you describe your leadership style?
Answer: To me, leadership is about inspiring and empowering others to achieve their best. I firmly believe that the future lies in transformational leadership. This approach not only inspires and motivates individuals to reach their full potential but also fosters a culture of innovation and collaboration within organisations. I strive to create a compelling vision that resonates with my team, encouraging them to embrace change and work together toward common goals. I challenge the status quo, promoting an environment where creative ideas can flourish and where diverse perspectives are welcomed.

Question: What values have guided your leadership throughout your professional journey?
Answer: My leadership has always been guided by the values of agility, accountability, embracing change, commitment, and teamwork. I am guided by our company values, which enable us to speak one language across all levels of the organisation. At the heart of this approach is agility, which serves as our driving force. Agility allows us to respond swiftly to changing market dynamics and customer needs. It encourages a mindset where adaptability is not just a response to challenges but a proactive strategy for growth. In an environment where innovation is constant, being agile means we can pivot quickly and implement solutions that meet the demands of our stakeholders.

Question: Under your leadership, how has The Clinic Group evolved, in terms of service delivery, brand identity, and strategic positioning within Eswatini’s healthcare landscape?
Answer: Under my leadership, The Clinic Group has evolved significantly in terms of service delivery and brand identity. We have embraced modern healthcare practices and technologies, enhancing our strategic positioning within Eswatini’s healthcare landscape. Our commitment to quality care has solidified our reputation as a trusted healthcare provider.

Question: How does The Clinic Group balance clinical excellence with business sustainability?
Answer: The Clinic Group is recognised for its commitment to quality care, prioritising patient outcomes, safety, and overall patient well-being. We balance clinical excellence with business sustainability by prioritising patient-centred care while implementing cost-effective practices. This dual focus ensures that we deliver high-quality services without compromising our financial viability.

Question: What are the core strategies you have implemented to achieve this?
Answer: Key strategies I have implemented include investing in staff training, adopting cutting-edge technologies, and fostering partnerships with local and international health organisations. These initiatives enhance our service quality while promoting sustainable growth. It can be challenging to find the right balance, particularly due to our dedication to achieving outstanding patient outcomes. We aim to provide efficient care that promotes optimal results for our patients.

Question: What future vision do you hold for The Clinic Group over the next 5–10 years, both locally and regionally?
Answer: My vision for The Clinic Group over the next 5–10 years includes expanding our service offerings and enhancing patient access. I aim to establish The Clinic Group as a benchmark for healthcare excellence, both locally and regionally. We are working hard to ensure emaSwati gets the best treatment in the country.

Question: As a woman leading one of Eswatini’s leading private healthcare institutions, what does this role represent for you in the broader context of healthcare development in the country?
Answer: As a woman in a first-world healthcare institution, my role represents a significant step forward in healthcare development. Healthcare is fundamental to the success of all thriving nations. I have been granted the opportunity to contribute to the development of our country as we strive to realise His Majesty’s vision of a first-world nation. True success begins with a healthy population.

Question: How does The Clinic Group contribute to national healthcare priorities such as accessibility, patient-centred care, or specialist services?
Answer: The Clinic Group contributes to national healthcare priorities by enhancing accessibility, focusing on patient-centred care, and expanding specialist services. Our initiatives align with the government’s goals to improve health outcomes for all citizens.

Question: Can you speak to any community health, CSR, or patient outreach programmes that the organisation has initiated or supported under your leadership?
Answer: Under my leadership, we have initiated several community health programs, including free health screenings and educational workshops. These initiatives aim to raise awareness about preventive healthcare and enhance community well-being. This year, we organised a Health Symposium that brought together health experts from various fields. We have also established a partnership with the government, allowing emaSwati to receive quality healthcare locally instead of relying on neighbouring countries, which has significantly reduced the financial burden on the government. To further enhance accessibility, we offer special rates for government patients, making private healthcare more affordable for emaSwati. Additionally, we have collaborated with the World Health Organisation by providing basic life support training to their team.

Question: How does The Clinic Group invest in developing internal talent, particularly for female professionals in medical and administrative fields?
Answer: We invest in developing internal talent by offering mentorship programs, scholarships, and targeted training for female professionals. We also have a ‘Talent Review Programme,’ which identifies and empowers potential future leaders. This commitment ensures that women are equipped to take on leadership roles within our organisation.

Question: What does it mean to you to be recognised among Eswatini’s leading women in business?
Answer: Being recognised among Eswatini’s leading women in business is a tremendous honour. It reflects the progress we have made and serves as an inspiration for future generations of women leaders.

Question: Do you believe that the glass ceiling still exists for women in corporate Eswatini? If so, how have you navigated or challenged those limitations?
Answer: I believe the glass ceiling still exists for women in corporate Eswatini. I have had the privilege of serving under a vision that emphasises the advancement of women.

Question: Who are the women who inspired you in your leadership journey, personally or professionally?
Answer: Throughout my journey, I have been inspired by women leaders who have broken barriers in their fields. Nozizwe Mulela was the first woman to serve as my mentor. Since then, I have had the opportunity to learn from other mentors, including Senator Pholile Shakantu, Ncamsile Mbingo and many others. On an international scale, there are remarkable women such as Indra Nooyi who inspire and lead.

Question: What advice would you offer to young women aspiring to occupy decision-making roles in corporate or healthcare sectors?
Answer: My advice to young women aspiring to occupy decision-making roles is to pursue their passions relentlessly, seek mentorship, and embrace challenges as opportunities for growth. Confidence and resilience are key to overcoming obstacles.

Question: How do you manage work-life balance and personal well-being in such a demanding executive role?
Answer: I manage work-life balance by prioritising self-care and setting boundaries. Taking time for personal interests and family helps me recharge and maintain perspective.

Question: What legacy would you like to leave behind as a leader both within The Clinic Group and in the major healthcare space in Eswatini?
Answer: I hope to leave a legacy of empowerment and innovation within The Clinic Group and the broader healthcare space in Eswatini. I want to inspire future leaders to prioritise patient care and community health.

Question: What keeps you grounded and motivated through times of uncertainty or pressure?
Answer: During times of uncertainty, I remain grounded by focusing on our core values. What keeps me grounded is my commitment to pursuing the vision, ‘Africa’s Leading Integrated Business Partner.’

Question: Finally, what message would you like to share with readers of this supplement, particularly those looking up to women in leadership?
Answer: To those looking up to women in leadership, I encourage you to embrace your potential. Do not become weary in your journey of personal development and growth.